This quest is a prerequisite of Heating the Hermit.
- Talk to Jamie Twirlson in the Bergen shop
- Talk to the Hatmaker (in Bergen North, making a snowman)
- Collect Perforated Tophat x2, Fluffy Fur x7 and Winter Thorn x5 from Bergen Trail
- Return to the Hatmaker to get the LV20Proper Tophat
- Return to Jamie Twirlson
- As a bonus, he lets you keep the hat
- Return to Mrs. Summers